Electric roller shutter (remote controller included)

At Straya Camp & Trek , we are dedicated to providing exceptional customer service, ensuring that your experience with our premium canopy campers and accessories is smooth, reliable, and hassle-free. Whether you're a weekend warrior or a full-time overlander, we are here to support your journey every step of the way.

Why Choose Straya Camp & Trek ?

✔ Expert Advice & Personalized Support
Our team consists of passionate outdoor enthusiasts with in-depth knowledge of canopy campers, rooftop tents, and off-grid accessories. Whether you're unsure about fitment, setup, or customization options, we provide expert guidance tailored to your needs.

✔ Seamless Buying Experience
We make shopping for your canopy camper easy with secure online transactions, transparent pricing, and fast shipping across Australia. Need help choosing the right model? Our customer support team is just a call or email away.

Cancellation & Refund Policy

At Straya camp & trek, we take pride in delivering high-quality canopies tailored to meet your needs. Please review our cancellation and refund policy below before placing your order.

Order Cancellation

We understand that plans can change. If you need to cancel your order, you must do so within 24 hours of placing it. Cancellations requested after this window may not be eligible for a refund, as production or fulfillment may have already begun.

Refund Policy

Refunds are only available for orders canceled within 24 hours of purchase. After 24 hours, we do not offer refunds, as materials may have been allocated and preparations for customization or shipment may have started.

We appreciate your understanding and support of our made-to-order process.

For any questions or to request a cancellation within the allowed timeframe, please contact us at [your contact email or phone number].
✔ After-Sales Service You Can Rely On
Our commitment to you doesn’t end after purchase. We offer **detailed installation support, troubleshooting assistance, and ongoing care tips** to help you get the most out of your canopy camper.

✔ Quality You Can Trust
We take pride in offering rugged, durable, and adventure-ready products that withstand Australia’s toughest conditions. Each canopy camper and accessory is tested for quality and performance to ensure it meets our high standards.

✔ Warranty & Customer Satisfaction
We stand by the durability of our products. All our canopy campers come with a comprehensive warranty, and our team is ready to assist with any concerns or issues to ensure complete customer satisfaction.

At Straya Camp & Trek , we take pride in providing high-quality canopy campers and accessories built for adventure. Our products undergo rigorous quality checks to ensure durability and performance. However, we understand that issues may arise, and we are committed to addressing them fairly and efficiently.

Returns & Refunds

✔ Damaged During Delivery
If your product arrives damaged due to shipping, we will offer a replacement or refund. To initiate a claim, please:
- Contact us within 48 hours of receiving your order.
- Provide clear photos of the damage, including packaging.
- Retain all original packaging and materials.

Once your claim is reviewed and approved, we will arrange for a replacement or refund.

✔ Change of Mind & Other Returns
Due to the nature of our products, we do not accept returns for change of mind, incorrect purchases, or if the item has been used or installed. Please ensure you select the correct product before completing your order. Our team is available to assist you with any pre-purchase inquiries to help you make the right choice.

Warranty & Support
All our products come with a manufacturer’s warranty covering defects in materials and workmanship. If you experience an issue with your product outside of shipping damage, please refer to our warranty policy contact our support team for assistance.